FORGOT YOUR DETAILS?

TROUBLE SHOOTING

There can be a number of reasons for the saber not charging, and a lot of this is covered in our videos at https://www.facebook.com/watch/508313572839417/1042870469519715

 

The first things to check are all of the obvious ones:

-Is the charging cable or battery charger plugged into the correct type of AC adapter? (5V, 2Amps)

-Is the USB cable plugged snuggly into both the AC adapter and the saber?

-Have you tried another AC adapter?

 

If you've done these steps, the next thing to check is if the battery is seated correctly in the saber. To do this, open the grip section (in most hilts this is just a matter of unscrewing it but reach out to us if you're unsure) and inspect if the battery is in place correctly.

 

If it appears to be seated correctly, remove the battery by "knocking" the hilt against your hand to tap the battery out (do not use anything to pry the battery out).

Check the condition of the battery contacts. Are they pushed in too flat to make good contact with the battery while it is installed? You can gently bend them outwards to fix this.

Reinstall the battery, paying attention to the polarity of the battery (+ and - are marked on both the battery and the chassis.

If none of this has fixed the problem, please reach out to us at sales@aussabers.com.au or via our Facebook page.

 

The first thing to check is if the saber charges. If it appears to charge normally (plug saber in, saber will make sound "charging"), then please leave it on charge for at least 3o minutes.

 

If you are sure it's charged, but still won't turn on - refer firstly to our helpful tips at https://www.facebook.com/watch/508313572839417/1042870469519715

-Check if the battery is charged.

-Check that the battery is inserted correctly and seated well against the battery contacts. To do this, unscrew the grip and inspect the battery.

-Remove the battery and reinstall. To do this, when the grip is removed just tap the saber against your palm to "knock" the battery out. Reinsert, paying attention to the polarity (+ and - are marked on both the battery and the chassis)

-If the battery contacts appear to be flattened and not making good contact with the battery, remove the battery as above and gently bend the contacts back upwards, then reinstall the battery - once again paying attention to the battery polarity.

-If all of these steps fail, please reach out to us at sales@aussabers.com.au or via our Facebook page.

This is normally caused by too much vibration inside the hilt, or if the chassis is too loose and is knocking against the inside of the walls.

It can also be a symptom of low charge.

-Ensure the saber is charged fully. Turn off (back into standby) and restart. 

-Failing that, unscrew the grip of the saber and visually inspect the electronics. If it feels like it "wobbles" inside the hilt, ensure it is secured in the switch section and that the screws there are tight (usually either side of the switch and rechargeport and/or on the back of the switch section)

-If it still seems to be knocking the inside of the hilt, you can wrap a single layer of thin electrical tape around the speaker section. This achieves two things: firstly, it minimizes phantom clashes due to speaker vibration. Secondly, it makes the electronic kit tighter inside the saber itself. The tolerances for this gap are very very low so you don't need to use much tape!

With electronic options like Xenopixel, Proffie and Golden Harvest, it is possible to adjust the sensitivity via the configuration files. For Xeno, check out our tips and instructions video page on Facebook for some help with configuring. For Proffie, check out the Rebel Armory forums (and the opensource proffie support group on FB), and for Golden Harvest, you'll find how to adjust your config in the manual provided on the SD card with every Golden Harvest saber or kit!

 

If you are still having problems, please message us at sales@aussabers.com.au, or via our Facebook page.

This is usually either low charge, or a faulty speaker.

 

-To test, firstly charge the saber fully. Generally if you are losing sounds (hum disappears or clash/swing disappears) it is related to low voltage from the battery.

-Uninstalling the battery and reinstalling it can sometimes "reset" the board to fix this options as well. Simply unscrew the grip, tap the hilt against your hand to "knock" the battery out and reinstall, paying attention to the polarity of the battery.

-If the problem persists,  inspect the speaker. Is there any debris stuck to the speaker cone, or any obvious damage?

-Try adjusting the volume control (refer to the instructions specific to your saber electronics). Some fonts seem to perform better at lower  volumes.

 

If this troubleshooting does not solve the problem, please reach out to us at sales@aussabers.com.au or message our Facebook page.

This is because the battery isn't being detected by the board.

The video tips at https://www.facebook.com/watch/508313572839417/1042870469519715 will assist greatly with troubleshooting this issue.

 

-Unscrew the hilt grip and inspect the battery. Does it make good contact with the battery contacts in the electronics?

-Remove the battery by tapping the hilt against your hand to "knock" the battery out (do not use implements to pry it out as you risk damaging the battery, electronics or yourself).

-Gently bend the battery contacts outwards so they are less flat inside the chassis.

-Reinstall the battery, paying attention to the polarity (+ and - are marked on both the battery and the chassis)

-Attempt to charge again.

 

If these steps do not work, please contact us at sales@aussaber.com.au or message us at our Facebook page.

This is a rare phenomenon that we sometimes hear of that affected the v8 eco boards. Luckily, it is just a bit of feedback from the charging process and is easily solved.

While the saber is plugged in charging, simply turn it on and then off again. This shuts the sound off.

The screech or buzz you hear won't harm the saber at all, nor will it prevent the saber charging - it's just a bit annoying!

This is a known issue with the motion sensor in LGT/Darkwolf Proffies produced in early 2021. Simply update your proffie OS to 5.9 or above and this will update the motion sensor files that determine the swing/clash sound output.

This is likely due to the blade effect or blade style setting being on Ghost Blade or Blaster Blade mode. Refer to your instructions to change the blade mode, or check out this handy video to learn all about your Xeno features and how to use them.

TOP
AusSabers will be closed from Thursday June 30th, and reopening Monday July 4th. During this time we won't be monitoring email and messenger. All orders received over these days will be shipped by July 5th. Thank you for your patience!
AusSabers will be closed from Thursday June 30th, and reopening Monday July 4th. During this time we won't be monitoring email and messenger. All orders received over these days will be shipped by July 5th. Thank you for your patience!