Always double check the output ratings on any charger you use with our sabers as the incorrect charger can and will damage your saber, and can void your warranty. This is the NUMBER ONE reason we see issues with sabers, so make sure you are responsible for checking that your charger ONLY outputs 5 volts and no more than 2 Amps (if unsure, take a pic of the specs on your charger and email us). 

There can be a number of possible reasons for the saber not charging, and a lot of this is covered in our videos at
https://www.facebook.com/watch/508313572839417/1042870469519715

The first things to check are all of the obvious ones:

• Is the charging cable or battery charger plugged into the correct type of DC adapter? (5V, 2Amps – no secondary output voltages listed)
• Is the USB cable plugged snuggly into both the AC adapter and the saber?
• Have you tried another DC adapter?
• If the saber has been stored for a long time without use, bear in mind it may take up to 10 minutes for the charge to start registering

If you’ve done these steps, the next thing to check is if the battery is seated correctly in the saber. To do this, open the grip section (in most hilts this is just a matter of unscrewing it but reach out to us if you’re unsure) and inspect if the battery is in place correctly.

If it appears to be seated correctly, remove the battery by “knocking” the hilt against your hand to tap the battery out (do not use anything to pry the battery out).

Check the condition of the battery contacts. Are they pushed in too flat to make good contact with the battery while it is
installed? You can gently bend them outwards to fix this.

Reinstall the battery, paying attention to the polarity of the battery (+ and – are marked on both the battery and the chassis)

If none of this has fixed the problem, please reach out to us at sales@aussabers.com.au or via our Facebook page.

The first thing to check is if the saber charges. If it appears to charge normally (plug saber in, saber will make sound “charging”), then please leave it on charge for at least 3o minutes.

If you are sure it’s charged, but still won’t turn on – refer firstly to our helpful tips at https://www.facebook.com/watch/508313572839417/1042870469519715

• Check if the battery is charged.
• Check that the battery is inserted correctly and seated well against the battery contacts. To do this, unscrew the grip and inspect the battery.
• Remove the battery and reinstall. To do this, when the grip is removed just tap the saber against your palm to “knock” the battery out. Reinsert, paying attention to the polarity (+ and – are marked on both the battery and the chassis)
• If the battery contacts appear to be flattened and not making good contact with the battery, remove the battery as above and gently bend the contacts back upwards, then reinstall the battery – once again paying attention to the battery polarity.
• If all of these steps fail, please reach out to us at sales@aussabers.com.au or via our Facebook page.

This is usually either low charge, or a faulty speaker.

• To test, firstly charge the saber fully. Generally if you are losing sounds (hum disappears or clash/swing disappears) it is related to low voltage from the battery.
• Uninstalling the battery and reinstalling it can sometimes “reset” the board to fix this options as well. Simply unscrew the grip, tap the hilt against your hand to “knock” the battery out and reinstall, paying attention to the polarity of the battery.
• Try adjusting the volume control (refer to the instructions specific to your saber electronics). Some fonts seem to perform better at lower volumes.

If this troubleshooting does not solve the problem, please reach out to us at sales@aussabers.com.au or message our Facebook page.

This can be either low charge, or a setting on the saber.

• To test, firstly charge the saber fully. Generally if you are losing sounds (hum disappears or clash/swing disappears) it is related to low voltage from the battery.
• Check the specific instructions for your installation type to see if clash has been disabled

This is generally normal, especially for baselit sabers where the LED is inside the hilt. These LED modules do run very warm, so you may feel some heat near the emitter.