Always double check the output ratings on any charger you use with our sabers as the incorrect charger can and will damage your saber, and can void your warranty. This is the NUMBER ONE reason we see issues with sabers, so make sure you are responsible for checking that your charger ONLY outputs 5 volts and no more than 2 Amps (if unsure, take a pic of the specs on your charger and email us).
There can be a number of possible reasons for the saber not charging, and a lot of this is covered in our videos at
The first things to check are all of the obvious ones:
If you’ve done these steps, the next thing to check is if the battery is seated correctly in the saber. To do this, open the grip section (in most hilts this is just a matter of unscrewing it but reach out to us if you’re unsure) and inspect if the battery is in place correctly.
If it appears to be seated correctly, remove the battery by “knocking” the hilt against your hand to tap the battery out (do not use anything to pry the battery out).
Check the condition of the battery contacts. Are they pushed in too flat to make good contact with the battery while it is
installed? You can gently bend them outwards to fix this.
Reinstall the battery, paying attention to the polarity of the battery (+ and – are marked on both the battery and the chassis)
If none of this has fixed the problem, please reach out to us at firstname.lastname@example.org or via our Facebook page.
The first thing to check is if the saber charges. If it appears to charge normally (plug saber in, saber will make sound “charging”), then please leave it on charge for at least 3o minutes.
If you are sure it’s charged, but still won’t turn on – refer firstly to our helpful tips at https://www.facebook.com/watch/508313572839417/1042870469519715
This is usually either low charge, or a faulty speaker.
If this troubleshooting does not solve the problem, please reach out to us at email@example.com or message our Facebook page.
This can be either low charge, or a setting on the saber.
This is generally normal, especially for baselit sabers where the LED is inside the hilt. These LED modules do run very warm, so you may feel some heat near the emitter.