Warranty and Refund information
One year repair or replacement on electronic components and hilt components. All items will be assessed on a case by case basis to determine fault and remediation type.
Please note that we reserve the right to inspect and assess all warranty claims before proceeding with remediation. Be aware that any hardware modifications you make to the electronics will void your warranty. In addition, willful neglect or damage to the product is not covered (ie - using the incorrect charger, damage from liquid exposure etc)
Although we will generally request that faulty units are sent to us for assessment first, in rare instances we may nominate to send a replacement part or unit to you with a return label for the old one to come back to us.
If we send a replacement part to you with a return label, and you fail to return the faulty unit to us, we will invoice you for said part value.
We are not required to provide a refund or replacement if you change your mind, but you can choose a refund or exchange if an item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your receipt.