Check if the saber has been switched to RGB mode. On older firmware, this is done by holding the switch past the point of turning the saber off completely, into deep sleep mode. You will hear an audio cue saying “pixel to RGB” or “RGB to pixel”, meaning that the saber has been turned to baselit mode or pixel blade mode respectively.
If you have a Xeno3 RGB saber, and it has been turned to Pixel mode, it does not know how to light the blade up correctly. Simply hold the switch down whilst in standby as if you are going to turn it off into sleep mode, and keep holding it until you hear the saber say “Pixel to RGB”
Alternatively, in the config file on the SD if you have one installed (in the settings folder) you can adjust whether the config is set for RGB or Pixel mode.
Finally, in the bluetooth app available on either Android or Apple phones (Xeno Configurator) you can change whether the saber is configured for RGB or Pixel.
You can also factory reset the saber using the app.
Check that the saber is charged first (See general troubleshooting guide for more)
If you have an SD installed in your saber, check the SD card has the correct files, in particular in the settings folder (if you see config.tmp but not config.ini, then the files are likely corrupt – contact us with your order number and we can provide the default files).
If the saber works with the SD removed, then this narrows down the problem to files on the SD, or the card itself. Formatting the card and reloading the default files can help with this, or using a different SD
You need the default Xeno3 RGB files on an SD card first – these are not provided at the point of sale as we do not provide an SD with any baselit saber.
Any SD class 10 or above will work, but you’ll need the files from us too.
Email us at email@example.com with your order number and we will sharedrive the files to you.
This is generally normal for baselit sabers, as the LED modules are inside the emitter and run very hot. You may feel some extra warmth around this area of the saber.
It is strongly recommended to never operate the internal cores for extended times outside of a hilt, as the saber body assists with heat dispersal.
Check if the saber is in mute mode. Hold the switch until the LED on the switch flashes once, about 0.5 seconds, then release. If you hear an audio cue telling you volume high, volume low, mute each time you do this function, then your sound is working – ensure it is not on mute mode.