AusSabers will endeavour to ship your order as soon as possible from the point of purchase, provided the stock is available at the time (backorders will take longer and these will be discussed with you via email after your purchase).
Dispatch from our office in Queensland is normally done within 2 business days after purchase, but if there is any delay to this we will contact you directly via email.
Please check your junkmail prior to contacting us to ask about your shipment/tracking information, as sometimes your email client will incorrectly flag our correspondence as spam. Once your order is processed you’ll receive tracking advice via AusPost and our website systems. It is important to ensure your email address is entered accurately on your order, or you will not receive an invoice or shipment advice.
Shipping is via Australia Post and is subject to their delivery time frames. Please note that the usual express shipping times are not currently being guaranteed by Australia Post, and there may be some delays due to their network. Normally they will deliver within 2 weeks but please be aware that this is highly subjective to AusPost network conditions and the delivery postcode. For more information on current delivery timeframes please see the link here:
In the event of a warranty claim, AusSabers will arrange return shipping of the item in question for repair or replacement. Please note that for non-warranty issues, the cost of shipping will not be covered by AusSabers.
AusSabers does not currently ship any product overseas.