Warranties and Refunds

Warranties

We warrant that all electronic and hilt components will be free from defects in materials and workmanship for a period of one year from the date of delivery. All items will be assessed on a case-by-case basis to determine fault and remediation type. Please contact us via email or our contact page before sending a repair to us, so we can troubleshoot it with you first!

Please note that we reserve the right to inspect and assess all warranty claims before proceeding with remediation.  Our warranty will not apply where, in our opinion, the goods were damaged because of:

• any modification or alteration of the goods or any software installed on them by any person;
• wilful neglect or mistreatment;
• use of an incorrect charger;
• exposure to liquids, fire, hazardous chemicals, or contaminants;
• unauthorised attempts to repair the goods;
• failure to comply with any instructions we or the manufacturer provide;
• improper storage;
• failure to comply with our Saber Safety Policy;
• use of the goods in a manner in which they were not intended or designed;
• use of the Goods in conjunction with accessories or other goods that we have not approved in writing; or
• further use of the goods after you became aware of an apparent defect.

It is also expected that, should you be installing your own saber with components or cores/kits procured from us, that basic common sense safe  electronics handling is observed. AusSabers will not be liable for faulty or failed components due to irresponsible or dangerous handling of said components.

Although we will generally request that faulty units are sent to us for assessment first, in rare instances we may nominate to send a replacement part or unit to you with a return label for the old one to come back to us.

If we send a replacement part to you with a return label, and you fail to return the faulty unit to us, we will invoice you for said part value.

Refunds and replacements:

We are not required to provide a refund or replacement if you change your mind, but you can choose a refund or exchange if an item has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it;
• is unsafe;
• is significantly different from the sample or description; or
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any reduction in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.
To be eligible for a refund or replacement, you must provide a copy of your receipt as proof of purchase.

Please note that if we offer a refund being given for change of mind (in our sole discretion), the initial shipping costs will not be refunded, and you as the buyer are responsible for the return shipping to us.

Refunds for change of mind will not be processed until the goods are received back to AusSabers (including all components), and checked to be in good order.

Any defective parts or products which we replace under this warranty will be deemed to be our property.

This Warranties and Refunds policy forms part of our Terms & Conditions, located at https://aussabers.com.au/terms-and-conditions/