Shipping

AusSabers will endeavour to ship your order as soon as possible from the point of purchase, provided the stock is available at the time (backorders will take longer and these will be discussed with you via email after your purchase).

All items are shipped insured and tracked and require a signature on delivery.

To minimise potential issues with delivery, please always ensure your details are complete and accurate when placing an order with us. You must provide us with an address that is able to accept deliveries for you, an email address that we can contact you on, and a phone number.

Dispatch from our office in Queensland is normally done within 2 business days after purchase, but if there is any delay to this, we will contact you directly via email.

Please check your junk mail prior to contacting us to ask about your shipment/tracking information, as sometimes your email client will incorrectly flag our correspondence as spam. Once your order is processed you’ll receive tracking advice via Australia Post and our website systems.  It is important to ensure your email address is entered accurately on your order, or you will not receive an invoice or shipment advice.

Shipping is via Australia Post and is subject to their delivery time frames. Please note that the usual express shipping times are not currently being guaranteed by Australia Post, and there may be some delays due to their network. Normally they will deliver within 2 weeks but please be aware that this is subject to Australia Post network conditions and the delivery postcode.   For more information on current delivery timeframes please see the link here:

https://auspost.com.au/service-updates/domestic-delivery-updates

In the event of a warranty claim, AusSabers will arrange return shipping of the item in question for repair or replacement. Please note that for non-warranty issues, you will be solely responsible for the cost of shipping. See our Warranties and Refunds policy (located at https://aussabers.com.au/warranty-and-refund-information/) for more information.

AusSabers currently only ships to addresses within Australia.

This Shipping policy forms part of our Terms & Conditions, located at https://aussabers.com.au/terms-and-conditions/